Maintenance Emergency? Here’s What to Do

What Qualifies as a Maintenance Emergency?

• A fire or smoke alarm that is sounding and won’t stop

• An active water leak, such as a burst pipe or flowing water that can’t be contained

• A sewer backup or raw sewage coming into the unit

• Flooding from rain, plumbing, or sump pump failure

• No power to your entire unit

• Exposed electrical wires or visible sparks

• No heat during winter months

• A suspected or confirmed gas leak

• A broken window or door that prevents you from safely securing the unit

• A front door lock that doesn’t work, making the unit unsecured

• A malfunctioning smoke or carbon monoxide alarm that keeps going off and can’t be silenced

• You are locked out of your unit (must verify ID to confirm you are on the lease)

• Major structural damage or anything creating an immediate safety hazard (e.g., ceiling collapse)

• Elevator malfunction that traps a resident or guest (if applicable in your building)

• Any other situation that poses a serious risk to your health, safety, or the property